3 examples to help you customize the service.
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A PBX is a telephone system for businesses, both large and small. It allows companies to control all incoming/outgoing calls with one system, the PBX. A PBX system is highly customizable, and it gives companies full control over the phone experience customers receive when they call and borderless company communications for employees.
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A Ring Group is a way for a group of extensions to share the distribution of incoming calls. Is a great way for a business to share the distribution of incoming calls among employees.
Call recording software enables you to record telephone conversations either over a PSTN (Public Switched Telephone Network) or VoIP (Voice over IP) in a digital audio file format. It also provides you with the ability to retrieve, playback, store and share call recordings.
One Number Access (ONA) is an advanced call forwarding rule that allows inbound calls to be diverted to other phones in a specific order or sequentially.
Extensions is quite simply the number, generally 3 or 4 digits, that go to a specific person or department within a company. This allows a company to have a single or limited number of telephone numbers for the company, that will serve multiple all employees or team members, thus saving on communication expenses as all calls remain on the system no matter where in the world an employee is located. Borderless calling for all!
Handles all of your inbound calls the same way a receptionist would, including text to speech script creation with customized languages and gender
Voicemail Transcription allows you to read your voicemail in text, rather than listen to it. ... Once Transcription is turned on, your voicemails will be transcribed as text.
A conference bridge allows a group of people to participate in a phone call. The most common form of bridge which allows participants dial into a virtual meeting room from their own phone. Meeting rooms can hold dozens or even hundreds of participants.
Sometimes a company can’t answer an incoming call because all the employees are busy. When this happens, the call goes to a queue, like a line ‘on hold’. Instead of a constant busy tone, the caller is informed that operators can’t currently answer the call. Music is also played for the caller while they wait for someone to take their call.
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